Bookings
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How do I make a booking?
Once you have found the activity you would like to book, choose the number of nights you require, then select the date of arrival and finally the number of people in your group. Then simply click 'Add to Cart'.
You will now be taken to a page where you will be asked to fill in your contact and payment details.
If you would like further details on using the site, please look at our 'Guide' section.
NB. Please remember that the package you are booking may include more than one person in the price so please read the package description very carefully so that you do not over-book.
If the date, duration or group size you require is not available please contact customer service and we will do our best to arrange it for you.
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Can I make a booking offline?
Yes -just contact our customer service team on
+44 (028) / (048) 90395705. -
Can the customer service team help me with a query about a product?
We are happy to assist you with an enquiry regarding any product on our website.
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Change of Details
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Can I change my dates?
If you need to change the dates of your activity break or package you will need to contact Activity Breaks directly. All requests will be dealt with to the best of our ability and are entirely subject to availability. Please note that this process may take up to three working days and cannot be guaranteed. If we can change your dates you will have to pay £25/€35 in administration fees in addition to any costs that the hotel/travel partner charge for the change.
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Complaints
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What if I have been unhappy with my trip?
Activity Breaks hopes that all customers enjoy their holiday.
If you are in any way dissatisfied with any aspect of your arrangements, you must notify the relevant supplier as soon as possible. The reason that we and/or the supplier require you to do this is to give us and/or the supplier an opportunity to resolve any problems before they spoil your holiday.
If you are ill whilst on holiday, you must consult a local doctor and also consult your GP on return to the UK. Should you then wish to make a claim against us or the supplier as a result of that illness, you must provide us or the supplier with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both those doctors.
If you think that you are entitled to compensation from us in relation to a Package, you must write to us at ActivityBreaks Customer Service, 133 High Street, Holywood, Co.Down, N.Ireland, BT18 9LG outlining the nature of the complaint within 90 days of your return from holiday. Failure to follow this procedure may reduce or extinguish any rights you may have to make a claim against either us or any relevant supplier.
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Confirmations
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When will I receive confirmation of my booking?
You will receive confirmation of your booking (via e-mail) immediately after you have completed your transaction.
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How will I receive my tickets?
In most cases the booking confirmation you receive by e-mail will suffice as your ticket (i.e. your ticket will be redeemable for the activity or package upon arrival). Please make sure you take this booking confirmation with you on your travels.
There are some cases where you will also be posted a ticket (e.g. a concert ticket). In this instance your ticket will be posted to the land address you provide to us, and you will be notified of this in your booking confirmation voucher.
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Flight Matching
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How do I find a flight to match my Activity Break?
To find a flight to match your break select the blue "Check Flights Now" button below the calendar on a product page. From here you can enter your departure details, slect a return flight if necessary and the number of adults and children in your party. Our flight matching system will then find you ALL the flights and fares available for the selected dates. You can then book your flights from the available airlines.
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Insurance
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What if I were to get hurt during an activity break?
For information with regard to liability in different instances, please see the Terms and Conditions.
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Do I need insurance for any of the breaks offered?
Activity Breaks strongly recommeds that all persons who partake in activity breaks take out appropriate insurance.
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Newsletter
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How do I register for the ActivityBreaks Newsletter?
To sign up for our FREE Newsletter please select the Newsletter tab on the bottom left of the home page. Please complete the web form taking care to enter your e-mail address correctly. Select your holiday interests and click submit.
You can also sign up for the newsletter on any main product page by clicking on the link "E-Mail Me Great Deals & Special Offers" and filling out the brief sign up form
Soon, you'll be recieveing great offers and special discounts straight to your inbox!
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Payment
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How can I pay for my activity or package?
The following methods of payment are accepted on the Activity Breaks website:
Visa and Mastercard, and their associated cards, Switch and Solo
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Wishlist
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How do I add items to my wishlist?
On a product page below the title click on the "Add to wishlist" link. This product will then be added to your wishlist.
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How do I view my wishlist?
At the top of any page click on "My Wishlist" which will contain in brackets the number of packages that you have stored. From here you can see summaries of what you have saved and can remove certain items.
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What is a Wishlist?
A Wishlist is a personal section on the website where you can save breaks that you are interested in for future reference or to compare a range of breaks.
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